LawthelPharmacy
Lawthel Pharmaceutical Ltd (“we,” “us,” or “our”), registered with the Corporate Affairs Commission (RC: 1252884, TIN: 00220474-0001), is committed to protecting your personal data in accordance with the Nigeria Data Protection Act (NDPA) 2023, enforced by the Nigeria Data Protection Commission (NDPC). As a pharmaceutical wholesaler and retailer, we collect and process data responsibly to deliver our services (e.g., product sales, consultations, deliveries). This Privacy Policy outlines how we handle data on our website and in our operations.
By using our site or services, you consent to this policy. If you do not agree, please do not provide data or use our services. We encourage you to review this policy periodically.
Information We Collect
We collect only necessary data to fulfill orders and improve experiences, as permitted under NDPA Section 24 (legitimate processing). Categories include:
- Personal Information: Name, email (e.g., for inquiries to admin@lawthelpharmacy.org or lawthelpharmacy@gmail.com), phone number (+234 803 601 0434), delivery address (e.g., for shipments to Opposite UMTH, Bama Road), and payment details (processed via secure gateways like Flutterwave; we do not store card numbers).
- Order and Transaction Data: Product details (e.g., prescriptions, medical equipment like wheelchairs), order history, quantities, and preferences (e.g., refill reminders).
- Usage and Technical Data: IP address, browser type, pages visited (via cookies for analytics), device information, and interaction logs (e.g., chat queries).
- Sensitive Data: Health-related information (e.g., prescription uploads or consultation notes)—collected only with explicit consent and processed minimally.
We do not collect data from children under 18 without verifiable parental consent, per NDPA child protection provisions.
How We Use Your Information
Data is used solely for legitimate purposes under NDPA Section 24, with transparency and minimization principles:
- Order Fulfillment and Delivery: To process purchases (e.g., hygiene kits, disinfectants), calculate shipping, and send confirmations (e.g., SMS via Twilio or emails).
- Customer Service and Support: To respond to inquiries (e.g., via chat, email, or phone), manage accounts (e.g., My Account sign-in), and provide personalized advice.
- Marketing and Communications: To send opt-in newsletters or promotions (e.g., “10% off baby formulas”)—only with consent; you can unsubscribe at any time.
- Compliance and Legal: To verify prescriptions (per PCN/NAFDAC rules), process VAT (7.5% per FIRS), and report to authorities if required (e.g., audits using TIN: 00220474-0001).
- Analytics and Improvement: To analyze site usage (e.g., via Google Analytics) and prevent fraud, while anonymizing data where possible.
We do not use data for automated decision-making that significantly affects you without consent.
Data Sharing and Disclosure
Under NDPA Section 25, we share data only when necessary and with safeguards:
- Service Providers: With vetted partners (e.g., Flutterwave for payments, HoganHost for hosting, Zapier for automations)—all bound by NDPC-compliant contracts ensuring data security.
- Legal and Regulatory: To comply with laws (e.g., FIRS tax reporting, NDPC audits) or protect rights (e.g., fraud prevention).
- Business Transfers: In mergers or sales, with prior notice and consent where required.
We do not sell, rent, or share data for marketing without consent. International transfers (e.g., to cloud providers) use adequacy decisions or standard contractual clauses per NDPA Section 31.
Data Security
We implement appropriate technical and organizational measures (NDPA Section 30) to protect data, including:
- HTTPS encryption (via HoganHost SSL).
- Access controls (e.g., role-based for staff like Pharm. Bulama Zanna).
- Regular audits and secure storage (e.g., no payment data retained).
Despite these, no system is infallible—we will notify you and the NDPC of breaches within 72 hours, as required.
Your Rights Under NDPA
As a data subject, you have rights under NDPA Sections 34-40:
- Access: Request a copy of your data (e.g., order history).
- Correction: Update inaccurate information (e.g., address).
- Deletion (“Right to be Forgotten”): Remove data when no longer needed (e.g., after retention period).
- Objection: Opt out of processing (e.g., marketing).
- Portability: Receive data in a structured format (e.g., CSV for orders).
- Withdraw Consent: Revoke at any time (e.g., unsubscribe from emails).
To exercise rights, email admin@lawthelpharmacy.org or lawthelpharmacy@gmail.com, or call +234 803 601 0434. We respond within 30 days, free of charge (unless manifestly unfounded).
Cookies and Tracking
We use cookies for essential functions (e.g., cart persistence) and analytics (e.g., Jetpack Stats). Third-party cookies (e.g., Google Analytics) are for improvement only. Manage preferences via browser settings or our cookie banner. Essential cookies cannot be disabled.
Data Retention and Deletion
We retain data only as long as necessary (e.g., orders for 7 years per FIRS tax laws) or until consent is withdrawn, then securely delete or anonymize it (NDPA Section 29).
Children’s Privacy
We do not knowingly collect data from children under 18. If we discover such data, we delete it promptly and notify parents.
Changes to This Policy
We may update this policy to reflect changes—check the date above. Continued use after updates constitutes acceptance. We will notify you of material changes via email or site notice.
Contact Us
For privacy concerns or rights requests, contact our Data Protection Officer: Onyedikachukwu Emewulu Finance and Administrative Officer Lawthel Pharmaceutical Ltd Opposite UMTH, Bama Road, Maiduguri, Borno State, Nigeria Email: admin@lawthelpharmacy.org or lawthelpharmacy@gmail.com Phone: +234 803 601 0434
LawthelPharmacy – Safeguarding Your Data with Care.
Terms of Service – LawthelPharmacy
Welcome to LawthelPharmacy, operated by Lawthel Pharmaceutical Ltd (RC: 1252884, TIN: 00220474-0001). These Terms of Service (“Terms”) govern your access to and use of our website, products (e.g., pharmaceuticals, medical equipment), and services (e.g., consultations, deliveries). By using the site, placing orders, or creating an account, you agree to these Terms. If you do not agree, please do not use our services.
These Terms are subject to Nigerian laws, including the Consumer Protection Act 2018, Cybercrimes (Prohibition, Prevention, Etc.) Act 2015, and Nigeria Data Protection Act (NDPA) 2023.
1. Acceptance of Terms
- Binding Agreement: These Terms form a legally binding contract between you and Lawthel Pharmaceutical Ltd. By using the site, you confirm you are 18+ or have parental consent.
- Changes: We may update Terms at any time—continued use constitutes acceptance. We will notify you via email or site notice for material changes.
2. Use of the Site and Services
- Eligibility: You must have legal capacity to enter contracts. Use the site for personal, non-commercial purposes only.
- Account Registration: To purchase or book (e.g., My Account sign-in), provide accurate information. You are responsible for account security; notify us of unauthorized access.
- Prohibited Activities: Do not:
- Use the site for illegal purposes (e.g., reselling counterfeit drugs, per Cybercrimes Act).
- Upload harmful content (e.g., malware) or spam.
- Interfere with site functionality (e.g., scraping data without permission).
- User Content: Reviews or feedback (e.g., via /feedback-forms/) grant us a non-exclusive license to use. We moderate for appropriateness; no defamatory or unlawful content.
3. Products and Orders
- Product Descriptions: We strive for accuracy (e.g., NAFDAC-approved meds, medical equipment like drip stands), but details may vary. Verify before purchase.
- Ordering Process: Add to cart > Checkout > Provide details > Confirm payment (e.g., Flutterwave, bank transfer to Access Bank Account 0056500063). Orders are binding upon confirmation.
- Availability and Cancellation: Products may sell out; we reserve the right to cancel if unavailable. You may cancel before shipment (contact +234 803 601 0434).
- Pricing and VAT: Prices in NGN; VAT at 7.5% applies where required (FIRS compliant). Errors corrected before confirmation.
4. Payments and Shipping
- Payments: Secure via gateways; offline transfers to Lawthel Pharmaceutical Ltd (Access Bank, 0056500063). We do not store card details.
- Shipping: Estimated 2-3 days in Maiduguri; track via site. Delays due to force majeure (e.g., logistics issues) are not our liability.
- Risk of Loss: Risk transfers upon delivery to your address.
5. Intellectual Property
- All site content (e.g., images, descriptions of hygiene kits or hospital beds) is our property or licensed. No reproduction without written permission.
6. Limitation of Liability
- Products are “as is”; no warranties beyond NAFDAC standards. We are not liable for misuse (e.g., health issues from incorrect use).
- Liability limited to order value (max ₦50,000). No indirect/consequential damages (e.g., lost profits).
7. Termination and Suspension
- We may suspend access for violations (e.g., fraud). You may terminate by closing your account.
8. Governing Law and Disputes
- Governed by Nigerian law; disputes resolved in Borno State courts. FCCPC mediation available for consumer issues.
9. Miscellaneous
- Force Majeure: Not liable for events beyond control (e.g., pandemics).
- Severability: Invalid provisions do not affect others.
Contact: admin@lawthelpharmacy.org or lawthelpharmacy@gmail.com, +234 803 601 0434.